Kakaogames Mobile App Privacy Notice

Kakao Games Corp. is based in the Republic of Korea. As a Korean-headquartered company, Kakao Games Corp is required to comply with applicable Korean privacy and data protection laws, regulations and guidelines. We are also committed to respecting applicable privacy laws in those jurisdictions in which we operate.


1. Scope of Kakaogames’ Privacy Policy?
This Privacy Policy provides important information about how Kakao Games Corp(“Kakaogames,” “we” or “us”) collect information about users of Kakaogames’ mobile applications (the “Services”), as well as how we use and disclose such information.


2. Collection of Personal Information
As noted below and depending upon your particular use of the Services, we collect information from you, from third parties, and automatically through your use of our Services, some of which is required and some of which is optional. Registration & Profile Information. To use the Services, we may require you to register, by providing your email address and/or contact information, by creating an account directly with Kakaogames, or by logging in through a third party account (“Third Party Account”); when you do so, Kakaogames collects the following required personal information:

  • Facebook: When you log in through Facebook we collect your public profile (name, age, gender, etc.), email, nickname, friend list, and the other information listed on the permissions page.
  • Google: When you log in through a Google account we collect your public profile information (name, age, gender, etc.), email, nickname, friend list, and the other information listed on the permissions page.

The personal information we collect when you login via a Third Party Account may depend on your privacy settings for that Third Party Account; we don’t control how such third parties collect, use and share your personal information. You should review the relevant third party privacy policy for more information. Age. For age verification purposes, we may collect date of birth from users before we permit them to use the Services. Purchases. If you make a purchase within the Services through the relevant app store, we may collect and maintain your purchase history and details; however, we do not receive your credit card number. Device Identifiers. We may collect IP information, unique device identifier, MAC address, IMEI, device ID, application ID or other identifiers; for users under 13, we will only use such information to support our internal operations, pursuant to the Children’s Online Privacy Protection Act Rule (COPPA), and we will not use such identifiers to track user activities across ours or third party mobile application. Other Automatically Collected Info. In addition, the following information may be collected while you use the Services: activity and usage records, game scores, credits, access logs, improper usage record and fraud detection information, mobile device information (model, service provider information, OS information, language and country information,), domain name; browser type and operating system; device type; and; other statistical or technical information related to your device or the version of our Services that you are using.



3. Use of Personal Information
We use your information, including your personal information, for the following purposes:

  • To provide and operate the Services, to respond to your requests, complaints and communications, to verify your identity, to process your transactions, to provide technical support and troubleshooting, and for other customer service purposes;
  • To develop new products and services;
  • For member identification, fraud prevention, and detection of improper usage;
  • Notification of activities to friends, user search & sign-up;
  • To tailor the content and information that we may send or display to you, to offer personalized content and to assist us in advertising our services;
  • To send you event information, marketing messages and advertisements;
  • To better understand how users access and use our Services, to respond to user desires and preferences, and for other research and analytical purposes;
  • To administer our contests;
  • To protect our rights and the rights, health and safety of others; and
  • Where required by law or legal process



4. Disclosure of Personal Information

We do not sell or rent your personal data to others. Kakaogames will only share your personal data with your consent, or as explained below:

  • Other Users. To other users/friends if you choose to share such information;
  • Service Providers. To third party vendors, service providers, contractors or agents who perform functions on our behalf; these third parties may be located outside of the United States.
  • Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
  • In Response to Legal Process. In order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
  • To Protect Us and Others. Where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which Kakaogames is involved.

We may share and disclose aggregate or de-identified information about users or derived from our users’ use of the Services with third parties for marketing, advertising, research, analytical or similar purposes. The service providers we may share your information with include:
[Entrustment of Personal Information Processing]

Entrusted Party Affair Retention Period
NGELGAMES System development and operation required for the game service “The Lord of Dice” Until the user’s deregistration from the service, or the termination of entrustment agreement
Kakao Games Europe "Guardian Tales" European customer service and marketing Until the user’s deregistration from the service, or the termination of entrustment agreement
Kakao Games USA Customer service and marketing for “The Lord of Dice”
"Guardian Tales" US Customer Service and Marketing
Until the user’s deregistration from the service, or the termination of entrustment agreement
"Guardian Tales" Customer Service and Marketing in Asia Until the user’s deregistration from the service, or the termination of entrustment agreement
Zendesk "Guardian Tales" customer service in the US and Europe Until the user’s deregistration from the service, or the termination of entrustment agreement



5. U.S. Users Under 13
Our Services are not designed for children under 13. We may collect date of birth from users, and may prevent users under 13 from using certain of the Services that are directed to general audiences. We may also permit users who have indicated that they are under 13 to use the Services without providing their personal information to us; in such cases, we will take steps to prevent the user from submitting personal information to us, we will not collect unique identifiers in order to track (or permit others to track) such users across multiple apps or websites, and we will not send targeted advertising or marketing to such users.


6. Tracking and Analytics
We may use cookies, pixels and other mechanisms to track usage within the Services. We also may use third party analytics tools, such as [Google Analytics], to collect usage and analytics data, which is shared with Google, subject to its own privacy policy]. We encourage you to review this privacy policy to understand how they use such information. The Services also may include social media features and widgets, such as the Facebook "Share this" button, as well as other programs that enable certain features to work (e.g., content sharing and comments). These features may collect your IP address and other usage information, and are hosted by third parties, and subject to their own privacy policies. Our Services do not recognize browse do-not-track requests.


7. Destruction of Personal Information
The user's personal information is to be destroyed immediately once the purpose of the collection and use of personal information is fulfilled. The procedure and method of destruction is as follows: Personal information stored in electronic file formats is to be deleted using technical means which make the information unrecoverable. Personal information printed on paper is to be destroyed through shredding or incineration. However, improper usage records will be kept for one year and then destroyed using the means described above, in accordance with Kakaogames’ internal policy to prevent any dispute arising from the user’s improper use of the Services. Personal information which is required to be retained by law and their respective provisions are as follows:

  • Record on sign/advertisement: 6 months (The Act on Consumer Protection in Electronic Commerce)
  • Record regarding contract or withdrawal of offer: 5 years (The Act on Consumer Protection in Electronic Commerce)
  • Record on payment and supply of goods: 5 years (The Act on Consumer Protection in Electronic Commerce)
  • Record on consumer complaint or dispute treatment: 3 years (The Act on Consumer Protection in Electronic Commerce)
  • Website visit record: 3 months (The Protection of Communications Secrets Act)



8. Security of My Personal Information
We have implemented safeguards to protect the information we collect from unauthorized access, use, and disclosure. Please be aware no data security measures can guarantee 100% security.


9. Your Rights
You may review, amend, and control your personal information as set forth herein:

  • The user may view and edit his or her personal information at any time.
  • The user may at any time withdraw his or her agreement on personal information provision
  • If a user requests the revision of personal information, the user's information is not to be used or provided until the revision is completed to ensure the use and provision of accurate personal information. If such information has already been provided to any third party, the recipient will be immediately notified of the change so that the information will be revised.
  • Kakaogames understands the special need to protect the online privacy of minors under the age of 13 (hereinafter “Children) who are may citizens, and does not intentionally collect the personal information of the Children. If you believe that Kakaogames collects such personal information, please contact Kakaogames via Customer Service.



10. Questions and Complaints
For any inquiries, complaints, feedback or other matters related to personal information protection which arise while you use the Services, please contact the Privacy Protection Officer or the responsible department. 
Privacy Protection Officer and Responsible Department

  • Privacy Protection Officer: Jong-Yoon Kim
  • Department: Privacy Protection Part
  • Contact: Customer Service [Tel: +82-1566-8834]

Kakaogames endeavors to respond to any questions you may have. Please make inquiries to the following organizations if you need to report or consult in regards to the violation of personal information.

  • KISA (http://www.118.or.kr / Toll free number 118)
  • Cyber Crime Investigation, the Supreme Prosecutors’ Office (http://www.spo.go.kr / Toll free number 1301)
  • Cyber Terror Response Center, the National Police Agency (http://cyberbureau.police go.kr / Toll free number 182)
  • Personal Information Dispute Mediation Committee ((kopico.go.kr / ☎ 02-2100-2499)



11. Amendment to the Privacy Policy
Kakaogames may amend its Privacy Policy from time-to-time. Kakaogames will notify users of any material amendments in advance, and the amended Privacy Policy will take effect 30 days after the notification of the amendment.


Updated Date: April 16, 2020